Returns, Shipping and Privacy
We accept all major credit cards including Visa, Mastercard, American Express and Discovery.
We will do our best to ship out all orders the SAME DAY you place your order. All orders will ship out UPS ground unless you specify a quicker delivery method. UPS ground shipping normally takes 3-6 business days.
SHIPPING OUTSIDE OF THE UNITED STATES
Sorry, we do not offer shipping outside of the US.
During the order process, you will be given a list of different UPS shipping methods from which you can pick the one that suits you. The physical weight of your order, the shipping method and your shipping location based upon the distance from our warehouse in Massachusetts will determine your final shipping cost. This shipping cost will be clearly displayed at the final checkout.
Your order is subject to a 5% Massachusetts state sales taxes. This will be clearly displayed to at the time of checkout.
You may return an item in its original condition for a refund or credit within 15 days of receiving. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip (this is the paperwork that comes with your order). Refunds will be credited to your account, please allow 1-2 days for processing.
At Vox Luxury we respect and will continuously guard your right to privacy. Upon placing your order online, your personal information will be transmitted via a secured connection and encrypted. Only upon this authentication of a secure connection between your computer and Vox Luxury, will your order be processed online. Upon receipt, your information will not be accessible by anyone else online and is held in privileged protection.
Please email us your special requests to firstname.lastname@example.org and we will do our best to help you.